Refunds & Cancellations
Last updated 25 August 2026
This website and the Reditoe apps are operated by Reditoe India LLP, 19-4-3/E3/1, 4th Floor, STV Nagar, Tirupati (Urban), Andhra Pradesh, India – 517501 ("Reditoe", "we", "us"). You can reach us at info@reditoe.com.
Cancelling an order
- Before the restaurant accepts — cancel free of charge, full refund.
- After the restaurant accepts — the kitchen has started cooking, so a cancellation charge may apply to cover the food already prepared.
- Once the rider has collected the order — it cannot be cancelled.
When we refund in full
- The restaurant declined or could not fulfil your order.
- The order never arrived.
- Payment was taken but the order was not placed.
- Items were missing or the wrong items were delivered — refunded in full or in part, according to what was wrong.
Reporting a problem
Tell us within 48 hours of delivery, through the app's help section or by emailing info@reditoe.com. Photographs help us settle a complaint quickly. We may check with the restaurant and the delivery partner before deciding.
How refunds are paid
Refunds go back to the original payment method. Once we approve one, Razorpay releases it immediately, but your bank decides when it appears — usually 5 to 7 working days. Cash-on-delivery orders are refunded to your Reditoe wallet or bank account, as you prefer.
Decisions
We aim to decide every refund request within 3 working days. Repeated claims that we cannot substantiate may lead us to review the account.